All efforts are aimed at consistently meeting customer expectations.
We actively seek out and listen to the needs and concerns of customers, suppliers, and associates.
Buckman quality values and objectives are shared with all customers, suppliers, and associates.
Quality is achieved through people.
Each associate is empowered and expected to assume responsibility for customer satisfaction.
Every associate will abide by Buckman's corporate Code of Ethics in relentless pursuit of this goal.
Contributions to quality and customer satisfaction are continually recognized.
Management demonstrates its commitment to quality through personal example and dedication of time and resources.
Procedures and standards are provided to ensure consistent performance. All associates are challenged to review and improve them. Continual improvement is ensured when incremental advances and breakthroughs are implemented at all times.
We measure performance to judge progress. Our business processes are compared with examples of excellence.